Implementation Manager / Technical Project Manager in ECS Fin

Job Description

Kerala

Full–time  

Job description
Experience: 7+ years

Project Planning

Oversee the entire project lifecycle, from planning to deployment, ensuring alignment with scope, budget, and timelines.

Partner with cross-functional teams (Product, Engineering, Sales) to create detailed project plans, set objectives, and define key deliverables.

Manage and track budgets, schedules, and resources to drive successful project outcomes.

Client Communication

Serve as the main point of contact for clients during the implementation phase, providing consistent updates, managing expectations, and addressing client needs.

Facilitate regular project meetings, document progress, and ensure alignment with client objectives.

Manage client escalations, working to quickly resolve issues and maintain a high level of client satisfaction.

Technical Supervision

Oversee the technical aspects of product implementations, ensuring compatibility with client systems and addressing technical requirements.

Act as a liaison between clients and internal technical teams to ensure that solutions are delivered effectively and meet client specifications.

Ensure technical documentation is up-to-date and assist with troubleshooting during the implementation phase.

Risk and Issue Management

Identify potential project risks early and apply strategies to prevent disruptions.

Track progress closely, resolving issues quickly to keep projects aligned with client and company goals.

Process Improvement & Reporting

Regularly assess project processes and suggest improvements to improve efficiency.

Prepare and share project reports, KPIs, and metrics with stakeholders.

Required Candidate profile

7+ years of experience in project management in a software or fintech company ideally involved in product implementation.

Experience in managing complex projects with a high level of technical complexity.

Familiarity with project management tools (e.g., JIRA, Microsoft Project, Asana).

Strong understanding of technical integrations, APIs, and the software development lifecycle.

Ability to maintain strong client relationships, manage client expectations, and communicate effectively.

Skilled at identifying issues, assessing potential risks, and implementing effective solutions.

Good written and verbal communication skills, with the ability to convey technical information to both technical and non-technical stakeholders.

Bachelor’s degree in Information Technology, Computer Science, or a related field.

Certifications such as PMP, PRINCE2, Agile Certified Practitioner (ACP), or Certified Scrum Master (CSM) are a plus.

Kerala