Human Resources Manager in Edapt

Job Description

Malappuram, Kerala

4 days ago Full–time 

Job description
Job Opportunity: HR & Customer Experience Manager

We are seeking a highly motivated and experienced professional to manage our Human Resources operations and lead our Customer Experience division. This unique role combines strategic HR management with customer-centric leadership, perfect for someone passionate about people and enhancing experiences.

Responsibilities:
• Manage and oversee all HR functions including recruitment, onboarding, performance management, and employee relations.
• Lead and develop our customer experience strategies to enhance customer satisfaction and loyalty.
• Implement effective policies and procedures that align employee experience with customer outcomes.
• Analyze customer feedback and employee insights to continuously improve processes.
• Foster a positive work culture that reflects excellent customer care.

Qualifications:
• Minimum 2 years experience in HR, Customer Experience, or related roles.
• Strong interpersonal and communication skills.
• Proven ability to lead teams and manage projects effectively.
• Familiarity with HR best practices and customer experience management strategies.
• Ability to think strategically and execute operationally.

Location: Inkel Educity, Malappuram

If you have the expertise and enthusiasm for this dual-role opportunity, we’d love to hear from you!

Apply today or recommend someone who fits this role perfectly!
• #HiringNow #HumanResources #CustomerExperience #JobOpportunity #JoinOurTeam

Malappuram, Kerala