Customer Service Officer in Canbridge Global Emigration Services

Job Description

Thiruvananthapuram, Kerala

24 days ago Full–time 

Job description
Job Description:

Canbridge Global is seeking a Customer Service Officer to join our team. The ideal candidate should have strong communication skills, a problem-solving mindset, and the ability to assist clients efficiently. You will be responsible for handling inquiries, providing guidance, and ensuring a smooth customer experience.

Key Responsibilities:
• Handle incoming calls, emails, and chats from customers and provide accurate information.
• Assist students and parents with inquiries about study programs, admission processes, and documentation.
• Maintain customer records and update databases with relevant information.
• Coordinate with internal teams to ensure smooth processing of applications and services.
• Resolve customer complaints and escalate complex issues when necessary.
• Provide excellent after-sales support and follow up with clients when needed.
• Maintain a professional and friendly approach in all interactions.

Requirements:
• Prior experience in customer service, preferably in education or related fields.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in Microsoft Office and CRM tools.
• Ability to work in a fast-paced environment and handle pressure effectively.

Benefits:
• Competitive salary and performance-based incentives.
• Career growth opportunities.
• Training and development programs.

If you have a passion for assisting customers and providing exceptional service, we’d love to hear from you!

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 – ₹25,000.00 per month

Benefits:
• Cell phone reimbursement
• Life insurance

Schedule:
• Day shift
• Morning shift

Supplemental Pay:
• Commission pay

Work Location: In person

Thiruvananthapuram, Kerala