Customer Service Officer in EASY FINCAP

Job Description

Kottayam, Kerala

17 days ago ₹1.44L–₹2.16L a year 

Job description
Roles and Responsibilities :
Customer Service
Relationship Building
Data Management
Maintain accurate records

Skills and Qualifications:
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain information clearly and professionally.
• Problem-Solving Abilities: Strong analytical and troubleshooting skills to address customer concerns effectively.
• Interpersonal Skills: Ability to build and maintain positive relationships with customers and internal teams.
• Customer-Focused: A deep commitment to ensuring customer satisfaction and a focus on providing exceptional service.
• Time Management: Ability to manage multiple tasks and priorities in a fast-paced environment.
• CRM Knowledge: Familiarity with customer relationship management software is often preferred.
• Experience: Typically requires 1–3 years of experience in customer service, sales, or a related field.

Job Type: Full-time

Pay: ₹144,000.00 – ₹216,000.00 per year

Schedule:
• Day shift

Supplemental Pay:
• Performance bonus

Language:
• English (Preferred)
• Malayalam (Required)

Work Location: In person

Kottayam, Kerala