Trainer-Call center in Hair O Craft

Job Description

Kerala

8 days ago Full–time 

Job description
The Call Center Trainer is responsible for developing, implementing, and delivering training programs to new and existing call center employees. This role ensures that customer service representatives have the necessary skills, knowledge, and tools to provide excellent customer service and meet performance standards.

Key Responsibilities
• Training Program Development:
• Design, update, and implement training materials, manuals, and e-learning programs.
• Develop onboarding and continuous training programs for new and existing employees.
• Customize training based on business needs, customer feedback, and performance metrics.
• Training Delivery:
• Conduct interactive classroom training, workshops, and one-on-one coaching sessions.
• Use role-playing, simulations, and other methods to enhance learning.
• Train employees on customer service skills, product knowledge, communication techniques, and system navigation.
• Performance Monitoring & Improvement:
• Assess trainees’ progress through tests, evaluations, and performance monitoring.
• Provide feedback, coaching, and mentorship to improve agent performance.
• Identify knowledge gaps and create refresher training sessions as needed.
• Collaboration & Reporting:
• Work closely with team leaders, quality assurance specialists, and managers to align training with business goals.
• Report on training effectiveness and suggest improvements.
• Keep up to date with industry trends and best practices in call center training.

Qualifications & Skills
• Proven experience as a trainer in a call center or customer service environment.
• Strong communication, presentation, and coaching skills.
• Familiarity with call center software, CRM tools, and e-learning platforms.
• Ability to analyze data and adjust training accordingly.
• Excellent problem-solving skills and attention to detail.
• Bachelor’s degree in business, communications, or a related field (preferred)

Job Types: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

Work Location: In person

Speak with the employer
+91-XXXXXXXXXX

Kerala