Windows Voice Support Agents in Bobcares

March 22, 2025
Application ends: June 5, 2025
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Deadline date:
June 5, 2025

Job Description

Kerala

18 days ago Full–time 

Job description
Windows Voice Support Agents

Job Summary:

We are looking for a Windows Desktop Voice Support Agent to provide first-line technical assistance to end-users. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and experience in resolving Windows desktop-related issues over the phone and remote support tools.

Key Responsibilities:
• Provide technical support to Windows-based desktop and laptop users at an international level via phone, chat, and email.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Assist users with Windows OS troubleshooting, system performance issues, and application errors.
• Guide customers through remote troubleshooting steps to resolve technical issues.
• Support installation, configuration, and updates for Windows OS, Office 365, and other enterprise applications.
• Maintain detailed records of customer interactions and troubleshooting steps in a ticketing system.
• Collaborate with IT teams to escalate and resolve complex issues.
• Educate users on basic troubleshooting techniques and best practices.
• Ensure timely follow-ups and resolution of customer issues.

Required Skills & Qualifications:
• Experience: 3-4 years of experience in IT support, desktop support, or a helpdesk environment.

Technical Skills:
• Strong knowledge of Windows 10/11 OS troubleshooting.
• Familiarity with Active Directory, Group Policy, and user account management.
• Basic knowledge of network troubleshooting (IP configuration, DNS, VPN, Wi-Fi, LAN/WAN, etc.).
• Experience with remote support tools (e.g., AnyDesk, TeamViewer, Remote Desktop, SCCM, or similar).
• Understanding of Microsoft Office 365, Outlook troubleshooting, and email configurations.
• Knowledge of printers, scanners, and other peripheral device support.

Soft Skills:
• Strong verbal and written communication skills.
• Excellent problem-solving and troubleshooting abilities.
• Ability to work independently and as part of a team.
• Customer-focused attitude with a commitment to providing excellent service.
• Work Schedule: 7:30 PM – 3:30 AM IST (Night Shift)

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Kerala

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