Customer Relationship Executive Manager (Female Staff only) in SBTL International

Job Description

Kerala

16 days ago ₹25K–₹30K a month 

Job description
SBTL International is a division of the School of Business and Technology London Limited. SBTL International caters as the back office in India for the School of Business and Technology London for various operational needs. School of Business and Technology London is a very successful and innovative college with over 3200 active students and over 120 courses.

At SBTL International, we are in need of someone who is skilled in handling our academic division, attending student concerns and queries. The prospective applicant should have excellent communication skill and should have the talent to effectively manage our learners which in turn creates a positive learning experience. Someone who possess an excellent fluency in English, leadership skills, the ability to plan strategically, effective relationship-building skills to interact with learners, faculties, and team members on a regular basis can make an application right now.

Requirements:
• MBA graduate
• English language fluency is a must
• Technologically literate
• Self-confidence
• Proactive approach
• Critical thinking
• Ability to act as a liaison
• Forward thinking with the ability to learn new platforms, strategies & technology
• Extensive and intimate knowledge of all major social media channels

Those who do not possess anything listed above, please refrain from applying.

Job Responsibilities as a Customer Relationship Manager

· Clarifying student’s queries and helping them to solve their problems via email , support requests, discussions, chats.

· Helping students to clarify their doubts while preparing their assignments and provided realistic options to students

· Providing virtual induction to new enrolments and make them aware about everything that they need to know during their course period

· Tracking of students course delivery dealing.

· Ensure the emails are responded within no time

· Ensure the support calls are handled well

· Working with other departments in the area such as admission, transfer, IT and membership problems.

· To ensure the student is happy and thus provide excellent customer service by responding promptly to their queries.

· Ensuring the relevant learning materials are available in the LMS portal

· Assisting students through out their program and making sure that they deliver the assignments on time.

· Ensuring the assessment, IV and EV are completed promptly and certificates are requested correctly.

· Ensuring that the EQA audit is well attended and all the documentation is properly handled.

· Ensuring SLA’s are met and timely update to Operations Manager and Director

· Any other responsibilities from time to time

Job Type: Full-time

Pay: ₹25,000.00 – ₹30,000.00 per month

Benefits:
• Cell phone reimbursement
• Leave encashment

Schedule:
• Evening shift
• Rotational shift

Supplemental Pay:
• Overtime pay
• Performance bonus

Ability to commute/relocate:
• Next to Hilite Mall, Calicut, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:
• Master’s (Preferred)

Experience:
• total work: 3 years (Preferred)
• Customer relationship: 3 years (Preferred)

Language:
• Fluent English (Preferred)

Work Location: In person

Kerala