Chat Customer Service Representative in Impetus Career Consultants

Job Description

Kollam, Kerala

12 days ago Full–time 

Job description
Chat Customer Service Representative

Be the spark that brightens days and ignite your career

As a Chat Customer Service Representative working on site in Ahmedabad, Gujarat (Opp. L.J. Group of Institutes, Off S.G. Highway, Makarba), you’ll be a part of bringing humanity to business. #experience

Salary –

Fresher – 23000 In hand +6000 House allowance.

Exp – last salary 30% hike, max 40,000

Salary also depends on the process. For 2 Process fresher salary is 30000.

+ Performance based incentive based on the process

Education –

10+2

Should not be perusing any course.

Benefits

Meal – 30rs

Night shift allowance – 40rs per hour

Free cab – 9:00pm – 6:00am (for any other time, he has to manage his transport)

Relocation – Travel Exp + 5 days stay in a hotel

Shift

24*7

Has to work on Indian holidays

Rounds
Online test HR In some case ops

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one

You’ll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

During a Typical Day, You’ll
Answer incoming communications from customers Connect and resolve issues with customers using written communication only

What You Bring to the Role
1 year or more customer service experience – Freshers welcome to apply Great written communication skills including grammar and spelling High School Diploma Computer savvy Flexibility to work in a 24/7 environment

What You Can Expect
Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes…all the competitive compensation, performance bonus opportunities, and benefits you’d expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the BPO community and grow your career in a dynamic, family-friendly atmosphere.

You’ll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

Kollam, Kerala