Customer Care Executive in CHEMMANUR CREDITS AND INVESTMENTS LTD

Job Description

Nadapuram, Kerala

₹13.5K–₹20K a month Full–time 

Job description
Here are the key employability skills required for staff in a Non-Banking Financial Company (NBFC) :

Core Skills:

Sales and Marketing: Ability to sell gold loan products, meet sales targets, and promote the company’s services.
Customer Service: Provide excellent customer service, handle customer queries, and resolve issues promptly.
Communication: Effective verbal and written communication skills to interact with customers, colleagues, and management.
Financial Literacy: Basic understanding of financial concepts, interest rates, and loan products.
Numeracy: Ability to calculate loan amounts, interest, and repayment schedules.

Soft Skills:

Interpersonal Skills: Build rapport with customers, colleagues, and management.
Time Management: Prioritize tasks, manage workload, and meet deadlines.
Problem-Solving: Resolve customer complaints, address operational issues, and find solutions.
Adaptability: Adjust to changing market conditions, policies, and procedures.
Integrity and Ethics: Maintain confidentiality, handle sensitive customer information, and adhere to company policies.

Behavioural Competencies:

Result-Oriented: Focus on achieving sales targets and meeting performance goals.
Team Player: Collaborate with colleagues to achieve team objectives.
Proactive: Anticipate customer needs, identify opportunities, and take initiative.
Resilience: Handle rejection, pressure, and stress while maintaining a positive attitude.
Continuous Learning: Stay updated on industry trends, products, and regulatory changes.

Domain-Specific Skills:

Gold Appraising skills: Knowledge of gold pricing, purity testing, and valuation methods.
Loan Processing: Familiarity with loan documentation, verification, and disbursal processes.
Risk Management: Understanding of credit risk, collateral management, and recovery procedures.
Regulatory Compliance: Knowledge of RBI guidelines, KYC norms, and other regulatory requirements.
Gold Market Trends: Awareness of market fluctuations, demand, and supply dynamics.

Technical Skills:

Computer Literacy: Proficiency in MS Office, especially Excel, and other software applications.
Loan Management Software: Familiarity with gold loan software, such as Finnone, Loan Management System (LMS), or similar platforms.
Data Analysis: Basic analytical skills to interpret data, track sales performance, and identify trends.

Job Types: Full-time, Permanent, Fresher, Contractual / Temporary
Contract length: 24 months

Pay: ₹13,500.00 – ₹20,000.00 per month

Benefits:
• Health insurance
• Paid sick time

Schedule:
• Day shift
• Fixed shift

Supplemental Pay:
• Performance bonus
• Yearly bonus

Education:
• Bachelor’s (Preferred)

Experience:
• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• NBFC and Banks: 1 year (Preferred)

Language:
• Hindi (Preferred)
• English (Preferred)
• Malayalam (Preferred)

Location:
• Nadapuram, Kerala (Preferred)

Work Location: In person

Speak with the employer
+91 08606394422.

Nadapuram, Kerala