Customer Service Associate (CSA) / SALES in Confidential

Job Description

Changanassery, Kerala

6 hours ago Full–time 

Job description
About Us:

Naxose is an upcoming retail chain that blends high-end shopping experiences with value pricing. With our commitment to “Better Value and Bigger Savings,” we strive to deliver an outstanding shopping experience to our customers. We are now looking for enthusiastic and customer-focused Customer Service Associates (CSAs) to join our team.

Job Summary:

As a Customer Service Associate (CSA), you will be the face of Naxose, ensuring customers have an exceptional shopping experience. The ideal candidate should have excellent communication skills, a positive attitude, and a proactive approach to customer engagement.

Key Responsibilities:

Greet customers warmly and assist them with their queries and purchases.

Provide personalized assistance to ensure customer satisfaction.

Handle customer complaints and provide effective solutions in a professional manner.

Support promotional activities and ensure all displays are organized and appealing.

Guide customers on product details, offers, and store policies.

Ensure the checkout process is smooth and efficient.

Maintain a clean and organized workspace that aligns with Naxose’s standards.

Follow Naxose’s cultural guidelines, including professional attire and a customer-first approach.

Key Skills and Qualifications:

Prior experience in a customer service role, preferably in retail, hospitality, or similar sectors.

Strong interpersonal and communication skills.

Ability to handle customer queries and resolve issues effectively.

Positive attitude, excellent grooming standards, and a friendly demeanor.

Ability to work in a fast-paced retail environment.

Why Join Naxose?

Be part of an exciting, upcoming retail chain that values customer experience.

Work in a friendly and supportive environment with opportunities for growth.

Training and development opportunities to enhance your skills.

Join us and play a key role in delivering the Naxose experience!

Changanassery, Kerala