Customer Support Executive in Zil Money – Operations
Job Description
Manjeri, Kerala
21 hours ago Full–time
Job description
ABOUT COMPANY
Zil Money and Zil Bank Corporations are subsidiaries of Tyler Petroleum Inc (https://www.tylerpetroleum.com), one of the fastest-growing private companies in United State of America, ranked 4090 in 2022 according to Inc.com (https://www.inc.com/profile/tyler-petroleum). Sabeer Nelli, an official member of Forbes Business Council (https://www.forbes.com/sites/forbesbusinesscouncil/people/sabeernelliparamban), is the founder CEO of the company. Zil Money, the parent company for OnlineCheckWriter.com and ZilBank.com, recorded revenue of over 120 million US dollars in 2022. The company serves more than Three Million Users and more than 6,00,000 Business Customers with its innovative fintech technology.
Responsibilities
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives
Requirements and skills
• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Any graduation
Manjeri, Kerala
