Customer Support Executive – only Male in Confidential

Job Description

Kochi, Kerala

13 days ago Full–time 

Job description
1. Response Time: Respond to 90% of customer queries within SLA
timelines.
2. First Call Resolution: Achieve a 85% first-contact resolution rate for
customer inquiries.
3. Customer Satisfaction: Maintain a customer satisfaction score of
85% or higher for individual interactions.
4. Productive
Workflow:
Handle a minimum of 60
enquiries/calls/emails per shift without compromising quality.
5. Qualitative Service: Maintain a quality assurance score of 90% or
above in all monitored interactions.
6. Strong Coordination: Collaborate effectively with team members
and other departments to resolve 100% of assigned issues within
deadlines.
7. Complaint Handling: Resolve 95% of customer complaints without
escalation.
8. Knowledge Updates: Stay updated on products and processes,
attending 100% of scheduled training sessions.
9. Accuracy in Documentation: Log and document customer
interactions with 99% accuracy.

Kochi, Kerala