Customer Support Specialist in CareStack – Dental Practice Management

Job Description

Kerala

26 days ago Full–time 

Job description
Responsibilities

Be a specialist in the enterprise software of CareStack and the Business – US Dentistry – to

be able to support external stakeholders of the software platform.

Respond to customer queries in a timely and accurate way, via phone, email, or chat

Identify customer needs and help customers use specific features

Analyse and report product malfunctions (for example, by testing different scenarios or

impersonating users)

Update our internal databases with information about technical issues and useful

discussions with the team.

Share feature requests and effective workarounds with team members

Inform customers about new features and functionalities

Follow up with customers to ensure their technical issues are resolved

Gather customer feedback and share with our Product, Sales and Marketing team

Skills and Qualifications

Graduates in any discipline with excellent verbal and written communication skills

Experience as a First line Technical/Product Support Specialist/Customer Support or

similar role

Good analytical, problem-solving and system thinking ability

Familiar with healthcare Industry will be a plus

Experience using help desk software and remote support tools

System knowledge of Enterprise ERP and CRM applications

Self-starter and a good team player with the ability to multitask in a high-pressure, fast-

paced environment

Location

Trivandrum

Note:

As part of our interview process, we conduct an initial shortlisting to identify candidates who closely match our requirements. While we strive to notify all applicants about their status, if you do not receive a response from us, please understand that your profile has not been shortlisted at this time.,

Kerala