Service Desk Administrator in Alamy
Job Description
Kerala
Full–time No Degree Mentioned
Job description
We’re Alamy, the world’s most inclusive stock collection. Drawing from more than 150,000 content creators from every country in the world, our search empowers customers to find creative and editorial stock photos, vectors, 360-degree images and videos faster.
We work with integrity, are transparent in our actions and respect each other by being inclusive, supportive and brave enough to set aside the safe option. We’re on the lookout for brilliant, passionate people who want to help us build our global business.
Job Title: Service Desk Administrator
Location: Technopark, Trivandrum, Kerala
Type of Contract: Permanent
Hours: 40 hours, Monday – Friday
The Alamy Service Desk Administrators bridges the gap between the IT Services team and end-users by ensuring users receive top-notch, customer-centric support. The ServiceDesk team manage day-to-day IT Operations, adhering to agreed-upon service level agreements (SLAs). The Administrator makes day-to-day decisions on service provision, monitors customer satisfaction, and works with teams to improve services.
Your responsibilities involve (not limited to) the following –
• Ticket Logging
• Ticket Resolution
• Ticket Management
• Major Incident Handling
• Problem Management
• Change Management
• Service Management Reporting
Mandatory Experience and Skills required:
• 2 – 4 years IT support or related experience
• Proficiency in using IT Service Management tools
• Basic understanding of IT and IT Systems such as Windows and iOS
• Familiar with the ITIL framework
• Experience with PowerBI or other reporting tools
• Experience in a fast-paced environment is valuable.
• Excellent customer service, communication, and problem-solving skills.
• Ability to explain technical concepts clearly to non-technical users.
• Teamwork and time management skills are essential.
Excited about joining the team? Let us know by applying today!
Please upload your CV here
Kerala
