Software Support Specialist in JN Freight Forwarders

Job Description

Kerala

Full–time  

Job description
Role Overview:

We seek a customer-focused & tech-savvy professional to provide Software support. This role involves resolving internal queries, troubleshooting software issues, managing support tickets, and ensuring smooth operations of Software.

Key Responsibilities:

✅ Provide technical support via phone, email & chat.
✅ Troubleshoot & resolve LogiSys ERP software issues.
✅ Manage complaints within turnaround time (TAT).
✅ Build strong customer relationships & ensure satisfaction.
✅ Monitor tickets, escalate unresolved issues & coordinate with internal teams.

Who We’re Looking For:

✔ Bachelor’s degree or equivalent experience.
✔ 2-5 years in IT/software support or logistics (freight forwarding, customs clearance, etc.).
✔ Technical expertise in troubleshooting ERP.
✔ Strong problem-solving & communication skills.

Job Type: Full-time

Pay: From ₹30,000.00 per month

Benefits:
• Health insurance
• Provident Fund

Shift:
• Day shift

Experience:
• total work: 3 years (Preferred)

Work Location: In person

Kerala