Team Leader – International and Domestic in Bennys Royal Tours Pvt Ltd

Job Description

Kerala

1 month ago ₹40K–₹60K a month 

Job description
Key Responsibilities:

Team Leadership & Coordination: Lead, motivate, and manage a team of tour guides, coordinators, and operational staff to ensure the successful execution of tours.

Target Achievement: Set clear, measurable performance goals for the team, including sales targets, customer satisfaction scores, and operational efficiency. Monitor progress and ensure targets are consistently met or exceeded.

Tour Scheduling: Develop and maintain tour schedules based on customer demand, available resources, and seasonality. Ensure that tours are well-planned, with all logistics in place (transportation, accommodations, guides, etc.).

Customer Service Excellence: Ensure all tours are delivered to the highest standards of customer service, providing guests with memorable experiences. Address any customer feedback or concerns promptly.

Operational Planning & Execution: Oversee the preparation and execution of daily tours, ensuring adherence to planned itineraries and timelines.

Budget & Resource Management: Monitor and control costs related to tour operations, ensuring tours are within budget without compromising on quality. Ensure the team is appropriately resourced for peak periods.

Training & Development: Provide ongoing training to the team on new tour offerings, best practices, and customer service expectations. Promote a culture of continuous improvement.

Collaboration with Sales & Marketing: Work closely with the sales and marketing teams to ensure accurate promotion of tours, handle customer inquiries, and convert leads into bookings.

Performance Monitoring & Reporting: Regularly review team performance against targets, and generate reports on operational results. Provide feedback and recommendations for improvement to senior management.

Problem-Solving & Issue Resolution: Address operational challenges, including changes to tour itineraries, customer complaints, and staff concerns. Ensure swift resolution to maintain a high level of satisfaction.

Tour Guide Support: Support and supervise tour guides, ensuring they have the necessary tools, knowledge, and resources to lead successful and enjoyable tours.

Educational Requirements.
Bachelor’s degree in Tourism, Hospitality, Business Administration, or a related field (preferred).

Additional certifications or training in travel management, leadership, or customer service are an asset.

Job Type: Full-time

Pay: ₹40,000.00 – ₹60,000.00 per month

Schedule:
• Day shift

Work Location: In person

Speak with the employer
+91 8138919770
Expected Start Date: 01/03/2025

Kerala