Technical Support Specialist – Voice Process in Phykon

Job Description

Thiruvananthapuram, Kerala

Full–time  

Job description
Job Title: Technical Support Specialist – Voice Process (US Region)

Location: Technopark, Trivandrum

Experience: 1 to 3 years

Shift Timings
• 8:30 PM to 5:30 AM
• 4:30 AM to 1:30 PM
• 12:30 PM to 9:30 PM
• 24/7 Rotational shift

Qualifications: Graduation in any stream

Job Overview

Phykon is seeking dynamic and technically adept candidates to join our team as Technical Support Executives for a US-based project. The role involves providing top-notch technical and customer support through various communication Respond promptly to customer requests via telephone, email, and chat.
• Maintain high levels of quality, productivity, and customer satisfaction.
• Appropriately escalate issues and coordinate with supervisors for timely resolution.
• Consistently meet productivity, quality, and sales targets.
• Log and report all customer issues in the customer relationship management (CRM) database.
• Promote sales of technology equipment and devices.
• Deliver an excellent customer experience and contribute to brand Have:
• A neutral English accent (free from Mother Tongue Influence)
• Exceptional verbal and written communication skills in English
• Willingness to work in any shift within a 24/7/365 environment

Good To Have
• Working knowledge of LAN/WAN, basic troubleshooting, and technical issues
• Networking certifications
• Candidates from Trivandrum.
• Join Phykon and be part of an enthusiastic team dedicated to providing high-quality technical and customer support.

Apply Now to embark on a rewarding career with us!

(ref:updazz.com)

Thiruvananthapuram, Kerala