Tour operation Executive in Amani Travel and Tourism India

Job Description

Malappuram, Kerala

23 days ago Full–time 

Job description
Overview

The Tour Operation Executive plays a vital role in the travel and hospitality sector by ensuring that all aspects of a traveler’s experience are seamless and enjoyable. This position involves the coordination and execution of tours, liaising with clients, hotels, and service providers to deliver exceptional travel experiences. The Tour Operation Executive is responsible for crafting tailored travel itineraries, managing logistics, and addressing any concerns that may arise during the trip. Their work significantly impacts customer satisfaction and retention, ultimately contributing to the success and reputation of the organization. A deep understanding of various destinations, cultures, and travel requirements is essential. In addition, strong organizational and communication skills are crucial for managing multiple clients and tour packages effectively.

Key Responsibilities
• Design and develop customized tour itineraries based on client preferences.
• Liaise with hotels, transportation providers, and local attractions to facilitate bookings.
• Provide exceptional customer service to clients before, during, and after tours.
• Monitor and manage all aspects of tour operations, ensuring quality and adherence to schedules.
• Assist in marketing and promoting new tour packages.
• Respond promptly to inquiries and resolve customer issues efficiently.
• Maintain accurate records of bookings, payments, and client communications.
• Research and stay updated on travel trends, destinations, and regulations.
• Conduct post-tour evaluations and gather customer feedback for improvement.
• Collaborate with team members to enhance tour offerings and operations.
• Coordinate with suppliers to ensure timely delivery of services and products.
• Provide guidance and information to clients regarding travel insurance and visa requirements.
• Manage tour budgets and assist in cost-effective planning.
• Attend trade shows and travel expos to network and promote services.
• Train and mentor junior staff on operations and service standards.

Required Qualifications
• Bachelor’s degree in Tourism, Hospitality, or a related field.
• Proven experience in tour operations or travel management.
• Strong knowledge of domestic and international travel regulations.
• Familiarity with reservation systems and software.
• Excellent communication skills, both written and verbal.
• Ability to work under pressure and meet tight deadlines.
• Strong interpersonal skills with a customer-centric approach.
• Proficiency in additional languages is a plus.
• Flexibility to travel and work during weekends or holidays as needed.
• Strong negotiation skills with service providers.
• Ability to analyze market trends and inform tour packages accordingly.
• Experience in budget management and financial planning.
• Strong analytical and problem-solving abilities.
• Team player with a positive attitude.
• Proficient in using MS Office and travel-related software.
• Commitment to delivering high-quality service and customer satisfaction.

Skills: tour operations,customer service,time management,teamwork,analytical skills,itinerary planning,cultural awareness,organizational skills,team collaboration,sales skills,problem-solving,ms office,budget management,communication skills,travel-related software,negotiation skills

Malappuram, Kerala