Transaction Analyst – Non-Voice Process in Phykon

Job Description

Kerala

Full–time  

Job description
Position Title: Transaction Analyst (Australian Process)

Experience: 0 to 1 year

Location: Trivandrum – Technopark

Shift Timings: Rotational Shifts – 4:30 AM to 1:30 PM and 5:30 AM to 2:30 PM

Qualification: Graduation in any stream

Benefits: Transport within a 30km radius and breakfast for early morning shift employees

Company Overview

Phykon is a dynamic and innovative company dedicated to delivering exceptional services and fostering a collaborative work environment. As part of our continued expansion, we are seeking enthusiastic and dedicated individuals to join our team as Transaction Analysts.

Position Overview

As a Transaction Analyst for the Australian Process, you will play a vital role in managing critical orders, interacting with customers and clients, and ensuring smooth documentation and reporting. This role requires excellent communication skills, attention to detail, and a commitment to providing outstanding customer service.

Key Responsibilities
• Order Management: Handle critical orders daily through calls, fax, and emails from customers.
• Customer Interaction: Engage with end customers and clients to address their needs and resolve issues.
• Documentation: Maintain accurate and timely documentation and reporting.

Requirements
• Experience: 0 to 1 year, with excellent command over English (both verbal and written).
• Education: Graduate in any discipline (candidates awaiting results may also apply, preferably BA, BSc, B.Com, and BBA).
• Skills: Computer efficiency is mandatory; customer service orientation and teamwork.
• Availability: Open to working in early morning shifts (Australian Process).
• Additional Skills: Proficiency in SAP is an added advantage.

How to Apply

If you are a proactive and detail-oriented individual with a passion for customer service, we encourage you to apply. Join us at Phykon and become part of a team that values innovation, collaboration, and excellence.

Phykon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Kerala